2016 and Beyond: The Top Five Professional Service Trends to Watch

Register for Webinar

Wednesday, February 24, 2016 | 10:00-11:00am PT | 1:00-2:00pm ET

Join Jeanne Urich, Managing Director at Service Performance Insight (SPI), as she announces the 2016 Best-of-Best Professional Services Organizations (PSO) and shares impactful industry findings from the 2016 PS Maturity™ Benchmark Study. Also, join Best-of-the-Best winners and FinancialForce.com customers, Brian Walsh, Chief Strategy Officer and Partner at CodeScience, Inc., and Scott Klein, Director of Business Operations at Fruition Partners, as they share how their organizations finished among the top 5% globally and their plans to continue steady, profitable growth in 2016 and beyond.

In this webinar, you will learn:

  • The top 5 trends impacting your service business in 2016
  • How top services businesses aligned sales and services to deliver greater than 25% revenue growth
  • How the powerful combination of Salesforce CRM and FinancialForce Professional Services Automation (PSA) helped both CodeScience and Fruition Partners become this year’s Best-of-the-Best winners

Speakers:

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Jeanne Urich - Managing Director - SPI

Jeanne Urich, Service Performance Insight Managing Director, provides strategic consulting, research and operational advice to improve and transform service and project-oriented organizations. She is a thought leader and recognized expert in Professional Services having spent over 30 years leading PS, Sales and Marketing organizations. She has been a corporate officer and SVP of PS, Alliances and Education for three publicly traded software companies, responsible for leading organizations from 50 to over 700 consultants.

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Brian Walsh - Chief Strategy Officer and Partner - CodeScience, Inc.

CodeScience supports the unique needs of SaaS companies by providing professional services across their entire lifecycle: Design, Product Build & Test, Distribution, Sales, Marketing, and Support. CodeScience has built over 70 B2B Salesforce products for clients and bolstered hundreds more with custom solutions. “The majority of our consultants have worked for, or founded, a SaaS startup; our shared passion," says Brian. "While often referred to as the fastest way to get a new product to market, we pride ourselves in bringing the right product to market. However, neither guarantee success. Our solutions, anchored in the Salesforce Clouds, enable clients to focus on customers, not process. That’s the key to owning a new market."


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Scott Klein - Director of Business Operations - Fruition Partners

Fruition Partners is the service management partner of the world's leading organizations. We're a global technology-enabled services firm dedicated to helping organizations improve efficiency and lower costs by elevating service management to the cloud. From robust service offerings to innovative solutions, we have the technology-enabled tools and services to help organizations attain sustainable success throughout the service management process. As the only ServiceNow Master Solutions Partner dedicated to the ServiceNow platform, we ensure our customers experience the benefits of cloud-based service management quickly and easily.


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