SPI Research Report

This Essential Guide to PSA provides an overview of important trends, business processes and the business impact of PSA to help project- and services-based businesses evaluate and choose PSA applications, which will provide the level of insight, management and control needed to improve productivity and profitability.

In a business climate driven by technology, disruption and skilled talent shortages, professional services (PS) organisations must themselves become technology-enabled. In the past, PS technology use was confined to operations and service execution. It now has become mandatory, extending virtual workspaces, enhancing collaboration and knowledge sharing, providing the basis for effective recruiting, hiring and employee engagement, and furnishing the tools for planning, budgeting, forecasting and analysing.