Save Your Seat Today

The State of the PS Industry: Leveraging Systems to Increase Profit

Join us for an interactive, educational afternoon, hosted by Jeanne Urich, Managing Director at Services Performance Insight (SPI) and FinancialForce. Jeanne will discuss fascinating trends and key winning PS industry strategies from the new 2016 PS Maturity™ Benchmark - all geared to spark interactive discussions with you and your peers.

Capitalizing on service opportunities is key for today’s PSOs and companies that take advantage of a Professional Services Automation solution and a CRM solution are outperforming competition. We hope to give you the recipe for success during this seminar. Jeanne will be joined by leaders from this year’s Best-of-the-Best service organizations who will share how they earned that status.

Topics of discussion:

  • What’s hot and what’s not in the PS industry
  • Key PS trends across different segments of the industry
  • Best practices of the Best-of-the-Best PS organizations
  • How the value of tightly integrated Salesforce CRM and PSA can greatly improve sales execution and services planning

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TIME: Tuesday, June 14th
DATE: 3:00PM - 6:30PM
LOCATION: LondonHouse Chicago

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Educational Session
 5:00-6:30PM: Networking Cocktails



Jeanne Urich - Managing Director - Service Performance Insight

Jeanne Urich, Service Performance Insight Managing Director, provides strategic consulting, research and operational advice to improve and transform service and project-oriented organizations. She is a thought leader and recognized expert in Professional Services having spent over 30 years leading PS, Sales and Marketing organizations. She has been a corporate officer and SVP of PS, Alliances and Education for three publicly traded software companies, responsible for leading organizations from 50 to over 700 consultants. She has a BA in Math and Computer Science (Magna Cum Laude and Phi Beta Kappa) from Vanderbilt University and completed Executive Management programs in Marketing and Finance at Stanford and Brown University.

Scott Klein - Director of Business Operations - Fruition Partners

Fruition Partners is the service management partner of the world's leading organizations. We're a global technology-enabled services firm dedicated to helping organizations improve efficiency and lower costs by elevating service management to the cloud. From robust service offerings to innovative solutions, we have the technology-enabled tools and services to help organizations attain sustainable success throughout the service management process. As the only ServiceNow Master Solutions Partner dedicated to the ServiceNow platform, we ensure our customers experience the benefits of cloud-based service management quickly and easily.

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