See Your Customers in Full Color

The New Customer Journey

 Tuesday, October 24

3:30pm - 4:30pm

 

Registration closes in:

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FinancialForce & Red Hat

Customer Session



Join Red Hat and FinancialForce on a tour of the new customer journey. We’ll discuss the importance of offering a superior experience from initial sale to support in order to promote a thriving and constantly renewing customer relationship.


 
Austin Rohr
Product Strategy Manager
FinancialForce
Shaun Martin
Global Services Operations Dir.
Red Hat

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Speakers

Austin Rohr

Product Strategy Manager

FinancialForce

Austin Rohr is Product Strategy Manager at FinancialForce, the leading cloud ERP for the new services economy. Previously he served as Director of Consulting at Netsmart, where he was responsible for optimizing the delivery of solutions to clients across the country, as well as driving professional services performance and predictability. Austin also served as Manager of Operations at Lexmark, where he was responsible for business intelligence, software applications, and financial forecasting.

Shaun Martin

Global Services Operations Director

Red Hat

Shaun Martin is the Global Services Operations Director at Red Hat, the world's leading provider of open source solutions. Previously, Shaun served as Operations Manager at several companies, including TIBCO, i2, and eLoyalty. A leader for global services organisations, Shaun has lead project teams around re-engineering workflow processes for both consulting and training, evaluating systems and tools, and managing change and execution on operational performance to ensure maximum KPI performance.

 

Looking forward to seeing you at our session!