Preliminary SPI Research PS Maturity™ Benchmark Study Results
There’s no denying the world economy has shifted from manufacturing to project-based, people-centric services businesses – becoming the new services economy. It means tremendous opportunity for professional services organizations in 2019, but also a host of new challenges. If you want to capture new market share and win clients, do your homework and benchmark your strategy and operations against your peers and industry leaders.
Highlights from the upcoming study include:
- Top 5 trends impacting your service business in 2019
- Best practices of this year’s Best-of-the-Best service organizations
- Key threats to success, e.g. pricing, staffing, margins
- The role technology (PSA, CRM) plays in achieving success
- And more