Strategies for Professional Services: Greatest Opportunities and Challenges

Thursday, January 24th | 10am PST | 1pm EST

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SPI Webinar:

Preliminary SPI Research PS Maturity™ Benchmark Study Results

There’s no denying the world economy has shifted from manufacturing to project-based, people-centric services businesses – becoming the new services economy. It means tremendous opportunity for professional services organizations in 2019, but also a host of new challenges. If you want to capture new market share and win clients, do your homework and benchmark your strategy and operations against your peers and industry leaders.

Highlights from the upcoming study include:

  • Top 5 trends impacting your service business in 2019
  • Best practices of this year’s Best-of-the-Best service organizations
  • Key threats to success, e.g. pricing, staffing, margins
  • The role technology (PSA, CRM) plays in achieving success
  • And more

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Speakers

 
 
JEANE URICH

Jeanne Urich
Managing Director
Service Performance Insight, LLC

AUSTIN ROHR

Austin Rohr
Global Solution Evanglist - PSA
FinancialForce

 
 

Agenda

 
 
7:45 AM Registration & Breakfast
8:30 AM Introduction
8:40 AM A Proven Approach to Evaluation - Steve Brooks, Editor, Enterprise Times
9:10 AM Cloud Software Selection - A Vendors Perspective - Justin Ibbs, Director - Solution Engineering, FinancialForce
9:40 AM Coffee Break
10:00 AM What a Successful Implementation Looks Like - Brian Walker, Head of Project Management, FinancialForce
10:40 AM Customer Case Study
11:15 AM Networking & Coffee