2020 Professional Services Maturity™ Benchmark Report
Service Performance Insight
There’s no denying the world economy has shifted from manufacturing to project-based, people-centric services businesses. If you want to capture new market share and win clients, do your homework and benchmark your strategy and operations against your peers and industry leaders.
Read this brand new independent report for 2020 from Service Performance Insight (SPI) based on twelve years of Services industry benchmarking experience with responses from over 3500 professional service organisations, to learn about:
- The top 5 trends impacting your service business in 2020
- Best practices of this year’s Best-of-the-Best service organisations
- Key threats to success, e.g. pricing, staffing, margins
- The role technology (PSA, CRM) plays in achieving success