Quantifying the Impact of Professional Services Automation

PSA Primer from SPI Research

The services sector has been experiencing double-digit growth for the past 10 years, and with growth comes change. Top performing firms have expanded their business lines, launched new operating models, and diversified their workforces. Firms that used to specialize in one specific area (like technology consulting or brand strategy) are now seeing their business lines expanding and converging. To scale, organizations today must provide a whole new array of services, and meeting that demand requires new technology solutions to plan and staff projects, schedule and manage resources, and oversee projects and project profitability.

This new whitepaper is based on input from 513 service-oriented organizations who participated in Service Performance Insight’s (SPI Research) 2020 Professional Services Maturity™ Benchmark. In this report, SPI Research analysts discuss the key trends impacting the world of services and the value cloud-based business applications bring to the market. Download this new report to learn:

  • Why professional services automation (PSA) is key to productivity improvements for project-based organizations
  • The benefits of combining CRM and PSA data
  • Why FinancialForce PSA dominates SPI’s 2020 Professional Services Maturity™ Benchmark