SPI Research Report

This report examines how leading service providers succeeded despite market turbulence. It highlights results in each of the five Service Performance Pillars™ by comparing the Best-of-the-Best to all of the other organizations in the survey, and offers suggestions on how to improve organizational performance through the use of integrated front and back office business applications. It also celebrates the successes of three of this year’s winners, Fruition Partners, A CSC Company, Jacobus Consulting, and AHEAD who all rely on cloud ERP applications from FinancialForce to support superlative service execution.

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