Measuring the Impact of ERP for Services Organizations

SPI: Customer-Centric ERP Primer

The growth engine of the world’s economy has shifted from manufacturing to customer- centric, people-intensive services businesses. And within this rapidly expanding market, only the smallest organizations still rely on spreadsheets to manage finance and accounting. With an eye to growth, service-oriented firms are buying new cloud-based ERP systems to replace legacy, on-premise solutions and to consolidate a hodge-podge of point applications and spreadsheets onto a single platform.

This whitepaper from SPI uses data from the 2019 PS Maturity™ Benchmark to analyze the impact customer-centric ERP has on business. Read the report to learn:.

  • How using customer-centric ERP can help organizations double the average revenue per project
  • Improvements and ROI metrics achieved by connecting ERP with a professional services automation (PSA) solution
  • The advantages of using an integrated suite of applications versus legacy, standalone financial solutions