Download the Professional Services Automation Primer

SPI Report

The services sector has been experiencing double-digit growth for the past 10 years with no let-up in sight. Many firms are expanding their business lines, launching new operating models and growing their workforces all at the same time. To scale, organizations must provide a whole new level of services that transcend technology and engineering know-how to help their clients streamline business processes and build competitive differentiation.

This whitepaper is based on input from 622 service-oriented organizations who participated in Service Performance Insight’s (SPI Research) 2019 PS Maturity Benchmark. In it we discuss the key trends impacting the world of services and the value cloud-based solutions bring to this market, including:

  • Why resource management is so important in today’s everything as a service economy
  • The impact recurring revenue streams have on professional services organizations
  • The most adopted PSA solutions and how FinancialForce compares to competitors on key professional services metrics