What is Professional Services Automation?

A primer on PSA, and how it helps service delivery teams

Here’s a simple definition: Professional services automation (PSA) describes the technology for managing and automating businesses processes surrounding service delivery. The goal is to holistically optimize these processes to improve delivery execution and overall profitability.

But who is PSA for? And why does it matter to your business?

This quick and accessible guide is perfect for services leaders, project managers, and other professionals from both dedicated professional services firms as well as tech companies and other organizations with services divisions. Download the ebook to learn:

  • Who can benefit from PSA
  • How PSA connects to other technology systems
  • The value of PSA for increasing utilization, saving costs, and growing business