2020 Professional Services Maturity™ Benchmark Report

Service Performance Insight

2020 Professional Services Maturity Benchmark Report

Where do you stack against your peers on utilization and billing rates? How are top services organizations achieving $200k+/year per consultant? Why is a combined CRM+PSA solution producing double growth rates?

The results of the 13th annual 2020 Professional Services Maturity™ Benchmark report have been released. More than 500 professional service organizations participated in what is considered the industry’s most respected, comprehensive report for services delivery planning and industry-standard benchmarking. When it comes to PSA usage, FinancialForce garnered first place this year as the most adopted with approximately 33% (163 firms) of the survey.

More highlights:

  • See where your organization fits in SPI’s PS Maturity Model™
  • Key performance metrics for leading professional services teams
  • How to improve customer satisfaction and financial performance
  • 2020’s biggest trends, opportunities, and challenges