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2019 Professional Services Maturity™ Benchmark

Service Performance Insight is thrilled to release the results of the 2019 Professional Services Maturity™ Benchmark report - the biggest, most impactful to date.

SPI, a leading global research, consulting and training organization, just released their 12th annual Professional Services Maturity™ Benchmark report. This year’s report was the largest ever, with the aggregated results from 622 firms offering insights like record net profits for professional service organizations, a concerning decline in billable hours and a drop in the number of referenceable customers. The research in this report is an excellent tool for executives to compare their businesses against industry standards.

Download this report to discover:

  • Key performance metrics for leading professional services teams
  • Where your organization fits in SPI’s PS Maturity Model™
  • How to improve customer satisfaction and financial performance

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